Refund policy

Returns and Refunds
We do want you to be happy with the Products and/or Services we offer. For health and safety reasons, we cannot accept returns on herbal products. If we shipped you the wrong product, please take a photograph of the item you received mistakenly and email it to us within fourteen (14) days of receiving your order at hello@chickadeeherbal.com. Please include your full name and order number. We will ship you the correct product after verifying that the wrong product was sent. If the item received was a gift and shipped directly to you, any refund amount will be provided as an emailed gift card. 

If you receive an order with damage or breakage, please take a photograph of the exterior of the box and photograph of the contents in case we need to make a claim with the shipping carrier. Then contact us by email at hello@chickadeeherbal.com as soon as possible but no longer than fourteen (14) days after receiving your order, with your full name and order number, what items were damaged or broken, and whether you prefer a refund or replacement for those items. We will let you know if further information is needed.

It may take some time before your refund is officially posted, depending on the original payment type used. If you haven’t received a refund in a timely manner, first check your bank account or credit card statement. There is often some delayed processing time before a refund is posted. If you’ve done the above and you still have not received your refund, please contact us at hello@chickadeeherbal.com.